Shipping and Returns Overview
This document explains how Nga See Limited ships women's shoes and how customers request refunds for delivered orders. The terms below apply to every order placed on flatshoesdmc.com. By completing a purchase, the customer accepts the shipping terms, the return terms, and the refund terms stated in this document. This document should be read together with the Terms of Service published on flatshoesdmc.com. Where this document and the Terms of Service address the same subject, the Terms of Service control.
Order Processing
After payment is authorized, Nga See Limited begins preparing the order. Orders are packed and transferred to the shipping carrier during standard business operations. Processing does not begin until payment authorization is complete and the delivery address has been verified. Customers receive an order confirmation message at the email address supplied at checkout. If payment authorization fails or the delivery address cannot be verified, the order is held until the customer resolves the issue. Nga See Limited does not guarantee order modification or cancellation after an order has entered processing.
Delivery
Delivery time depends on the destination, the carrier, and the shipping service selected at checkout. Nga See Limited does not promise a fixed arrival date. Tracking information is transmitted to the customer after the carrier accepts the shipment. The customer is responsible for supplying a complete and accurate delivery address. Nga See Limited is not responsible for delays caused by carriers, customs authorities, weather conditions, or incorrect address information. Risk of loss transfers to the customer when the carrier records delivery at the address provided.
Refund Policy: 14 Days, No Reason Required
Nga See Limited grants every customer a strict 14-day window to request a refund. The 14-day window begins on the date the order is recorded as delivered. A customer may request a refund for any reason or for no reason at all. The request must reach Nga See Limited before the 14-day window closes. Requests submitted after the 14-day window closes are not accepted.
Return Eligibility Conditions
To qualify for a refund, the returned shoes must be unused, unworn, and in original packaging. All original tags must remain attached. The original shoe box must be undamaged and free of shipping labels, tape, and writing. Soles must show no signs of outdoor wear. Items returned in a condition that does not meet these conditions are rejected, and the customer bears the cost of returning the rejected item.
Return Shipping Costs
The buyer completely bears the return shipping costs. Nga See Limited does not provide prepaid return labels and does not reimburse postage, packaging, insurance, or carrier fees. Original shipping charges paid at checkout are not refunded. Customers should use a tracked shipping service, because Nga See Limited cannot issue a refund for a returned parcel that is not received.
Step-by-Step Return Process
Step One: Confirm that the order was delivered within the previous 14 days and that the shoes meet the eligibility conditions.
Step Two: Send a return request to [email protected]. Include the order number, the email address used for the purchase, and the reason for the return.
Step Three: Wait for written return authorization from Nga See Limited. Do not ship anything before authorization is issued.
Step Four: Pack the shoes in the original box and place the box inside a protective outer carton. Do not attach tape, labels, or writing to the original shoe box.
Step Five: Ship the parcel to the authorized return destination. The recipient must be Nga See Limited, the contact phone is +852 9388 0043, and the specific return address is Fanling Centre, 33 San Wan Road, Fanling.
Step Six: Send the tracking number to [email protected] after the parcel is dispatched.
Damaged or Defective Items
Any claim for a damaged or defective item must be submitted within exactly 7 days of receipt of the order. This 7-day claim window matches the claim window stated in the Terms of Service. The claim must be sent to [email protected] and must include the order number and clear photographs of the damage or defect. Claims submitted after exactly 7 days from receipt are not accepted.
Refund Processing Time
Refund arrival time is at least 14 days. The 14-day period begins when the returned parcel is received and inspected. Inspection confirms that the returned shoes meet the eligibility conditions. Nga See Limited then issues the refund to the original payment method.
PayPal refunds take at least 14 days to appear. In some regions, local laws require up to 30 days for PayPal refunds. Where local law requires a longer period, the longer period applies. Bank processing times and payment provider processing times are outside the control of Nga See Limited.
Exchanges
Nga See Limited does not operate a direct exchange program. Customers who require a different size or style should complete the return process and place a new order on flatshoesdmc.com.
Contact Information
Questions about shipping or returns may be directed to Nga See Limited. Email [email protected], telephone +852 9388 0043, or write to Fanling Centre, 33 San Wan Road, Fanling.