Shipping & Returns
This Shipping & Returns document applies to shoe purchases made on flatshoesdmc.com from Hong Kong Kevin Company Limited. By placing an order, the buyer accepts this Shipping & Returns document together with the Terms of Service and Privacy Policy.
Order Processing
Hong Kong Kevin Company Limited processes orders after payment authorization and verification. Orders placed on weekends or holidays are processed on the next business day. Processing times vary based on order volume and destination. A confirmation email is sent after order acceptance. A shipping confirmation with tracking is sent after dispatch. Buyers must provide an accurate shipping address. Address changes after dispatch will not be possible.
Delivery Timelines
Delivery timelines are determined by destination, carrier, selected shipping method, and customs clearance. Hong Kong Kevin Company Limited provides standard shipping options at checkout. Delivery estimates are not guarantees. Delays by carriers, weather, customs, or incorrect addresses extend delivery. Hong Kong Kevin Company Limited is not responsible for carrier delays after dispatch but will assist with tracking. No specific rapid delivery time is promised.
Shipping Charges and Duties
Shipping charges are displayed at checkout before payment. The buyer bears all shipping charges. International orders are subject to import duties, taxes, and customs fees. The buyer bears these charges. Hong Kong Kevin Company Limited does not control customs decisions and cannot predict amounts. Refused international shipments incur return shipping costs borne by the buyer.
Returns and Refunds Policy
Hong Kong Kevin Company Limited offers a 14-day no-reason refund policy. The buyer may request a return within 14 days after delivery without providing a reason. The refund arrival time is at least 14 days from the date Hong Kong Kevin Company Limited approves the return. The buyer completely bears all return shipping costs. Hong Kong Kevin Company Limited does not issue prepaid return labels and does not reimburse return shipping charges.
14-Day No-Reason Refund
To qualify for the 14-day no-reason refund, the buyer must submit a return request within 14 days after delivery. The request must include the order number and the items to be returned. After approval, the buyer must ship the return according to the instructions. The 14-day period begins on the delivery date confirmed by the carrier. Returns sent without prior approval will be rejected. Hong Kong Kevin Company Limited does not accept return requests after the 14-day period.
Return Conditions
Returned items must be unused and in original packaging. Shoes must be returned with the original shoe box and all original packaging. Items must not show signs of wear, dirt, damage, or alteration. All tags, labels, and included accessories must be present. Hong Kong Kevin Company Limited will reject returns that do not meet these conditions. Rejected returns will be returned to the buyer at the buyer's expense.
Return Shipping Costs
The buyer completely bears all return shipping costs. The buyer must choose a trackable shipping service and retain the tracking number. Hong Kong Kevin Company Limited is not responsible for returns lost or damaged in transit. Return shipping charges are non-refundable. Original shipping charges are non-refundable.
Step-by-Step Return Process
1. Submit a return request to [email protected] within 14 days after delivery. Include the order number and the items to return. No reason is required.
2. Wait for return authorization from Hong Kong Kevin Company Limited. Do not ship items before receiving authorization.
3. Pack the items unused and in original packaging. Include all original shoe boxes, tags, labels, and accessories.
4. Write the return authorization number on the outside of the shipping box. Do not write on the original shoe box.
5. Ship the package to the return address provided in the authorization. The recipient must be Hong Kong Kevin Company Limited, the contact phone is +852 4245 1424, and the specific return address is 4/F, YAU SHING COMMERCIAL CENTRE, 51 SAI YEUNG CHOI STREET SOUTH, MONGKOK, KOWLOON, HONG KONG.
6. Use a trackable shipping method. The buyer completely bears all return shipping costs. Send the tracking number to [email protected].
7. Hong Kong Kevin Company Limited inspects the returned items after receipt. If the return meets the conditions, Hong Kong Kevin Company Limited approves the refund.
8. The refund arrival time is at least 14 days from refund approval. The refund is issued to the original payment method.
Refund Processing
Approved refunds are issued to the original payment method. Refund arrival time is at least 14 days from approval. Banks and payment providers can require additional processing time. Hong Kong Kevin Company Limited cannot control bank posting delays. The buyer must provide accurate payment information. Refunds do not include return shipping costs. Original shipping charges are non-refundable.
PayPal Refunds
PayPal refunds take at least 14 days from approval. In regions where local laws require a longer period, PayPal refunds may take up to 30 days from approval. The buyer must monitor the PayPal account used for the purchase. Hong Kong Kevin Company Limited provides refund confirmation after approval. PayPal displays the refund according to its own processing schedule.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. The buyer must contact [email protected] within exactly 7 days of receipt. The claim must include the order number, photographs of the damaged or defective item, and a description of the issue. Claims submitted after exactly 7 days of receipt will not be accepted. This 7-day claim period must perfectly match the Terms of Service. Hong Kong Kevin Company Limited can require return of the damaged or defective item before issuing a refund or replacement. The buyer completely bears return shipping costs for all returns. This rule applies to claims for damaged or defective items.
Non-Returnable and Rejected Returns
Items must be unused and in original packaging. Hong Kong Kevin Company Limited does not accept returns that are used, altered, damaged by the buyer, missing original packaging, or missing included accessories. Hong Kong Kevin Company Limited does not accept returns sent after the 14-day period. Hong Kong Kevin Company Limited does not accept cash on delivery returns. Rejected returns will be returned to the buyer at the buyer's expense.
Exchanges
Hong Kong Kevin Company Limited does not process direct exchanges. The buyer may return an eligible item under the 14-day no-reason refund policy and place a new order. The new order is subject to current availability and price. The buyer completely bears all return shipping costs. Refund arrival time is at least 14 days from approval.
Order Cancellation
The buyer may request cancellation before dispatch by contacting [email protected]. If cancellation is approved before dispatch, Hong Kong Kevin Company Limited issues a refund to the original payment method. Refund arrival time is at least 14 days from approval. If the order has dispatched, the buyer must follow the return process. The buyer completely bears all return shipping costs.
Contact Information
For shipping and return questions, contact Hong Kong Kevin Company Limited at [email protected]. The contact phone is +852 4245 1424. The return address is 4/F, YAU SHING COMMERCIAL CENTRE, 51 SAI YEUNG CHOI STREET SOUTH, MONGKOK, KOWLOON, HONG KONG. The website is flatshoesdmc.com.