Introduction
These Terms of Service govern your access to flatshoesdmc.com and your purchase of women's shoes from Nga See Limited. By using flatshoesdmc.com or placing an order, you agree to these Terms of Service. If you do not agree, you must not use flatshoesdmc.com or purchase any women's shoes from Nga See Limited.
Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction. You must provide accurate, current, and complete information. Nga See Limited may refuse service to any person at any time.
Orders
All orders are offers to purchase women's shoes. Nga See Limited accepts an order only by sending a confirmation email. Nga See Limited may reject any order for product availability, pricing errors, or suspected fraud. Prices and availability change without notice.
Payment
You must pay all prices, taxes, shipping fees, and duties at the time of order. Payment methods are shown at checkout. Nga See Limited does not store full payment card details.
Shipping
Nga See Limited ships women's shoes to the address you provide. Shipping times and costs are displayed at checkout. Risk of loss passes to you upon delivery to the carrier. You must provide a correct shipping address. Nga See Limited is not responsible for carrier or customs delays.
Returns and Refunds - 14 days No-Reason Policy
You may return any women's shoes within exactly 14 days of receiving the product. This is a strict 14 days no-reason refund policy. You do not need a reason. The women's shoes must be unworn, in original packaging, and with all tags attached. Contact Nga See Limited at [email protected] within the 14 days period to start the return. Nga See Limited will provide return instructions. You pay return shipping costs unless the item is damaged or defective.
Refund Processing Time
After Nga See Limited receives and inspects your returned women's shoes, Nga See Limited will process the refund. Refund processing and arrival to your account takes at least 14 days from the date Nga See Limited approves the return. This 14 days is a minimum. The exact time depends on your payment provider. Nga See Limited does not control when your bank posts the refund.
PayPal Refunds
For refunds to a PayPal account, the refund processing and arrival to your PayPal account takes at least 14 days from the date Nga See Limited approves the return. Due to local laws, PayPal refunds in some regions may take up to 30 days. Nga See Limited initiates the PayPal refund within the 14 days processing period. The final crediting to your PayPal balance is subject to PayPal's policies and local laws. Nga See Limited is not liable for delays caused by PayPal or local legal requirements.
Damaged or Defective Goods
You must inspect your women's shoes immediately upon receipt. Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. You must contact Nga See Limited at [email protected] within this 7 days period. Your claim must include your order number, a description of the damage or defect, and photographs of the damaged or defective women's shoes. If you do not submit a claim within exactly 7 days of receipt, Nga See Limited will not accept the return for damage or defect, and no refund or replacement will be provided. Nga See Limited determines in its sole discretion whether the item is damaged or defective.
Intellectual Property
All content on flatshoesdmc.com, which consists of text, images, logos, and software, is the property of Nga See Limited or its licensors. You may not copy, reproduce, distribute, or create derivative works without express written permission from Nga See Limited.
Limitation of Liability
To the maximum extent permitted by law, Nga See Limited is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of flatshoesdmc.com or purchase of women's shoes. Nga See Limited's total liability for any claim related to a product is limited to the amount you paid for that product. This limitation does not apply to liability that cannot be limited under applicable law.
Indemnification
You agree to indemnify and hold harmless Nga See Limited and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your breach of these Terms of Service or your misuse of flatshoesdmc.com.
Governing Law
These Terms of Service and any dispute arising from your use of flatshoesdmc.com or purchase of women's shoes are governed by the laws of Hong Kong. You irrevocably consent to the exclusive jurisdiction of the courts of Hong Kong. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Changes to These Terms
Nga See Limited may update these Terms of Service at any time. The version posted on flatshoesdmc.com at the time of your order governs that order. You are responsible for reviewing these Terms of Service before each purchase.
Contact Information
For questions about these Terms of Service, returns, refunds, or damaged goods claims, contact Nga See Limited at [email protected] or by mail at Fanling Centre, 33 San Wan Road, Fanling. You may also call +852 9388 0043.